Main Tasks

• Provide technical support to users (hardware, software, and network);
• Resolve ServiceDesk tickets within expected SLA;
• Install and configure computers and required software;
• Manage user accounts (create, modify, disable);
• Troubleshoot network issues including Wi-Fi, LAN, and VPN;
• Maintain IT equipment inventory and asset documentation;
• Support onboarding by preparing devices for new employees;
• Assist with updates, patching, and maintenance of systems;
• Provide remote support to users across different sites;
  
  

Required Education

• SSCE (Senior Secondary Certificate Examination)

Nigeria-Specific Certification Options

• NITDA ICT Trainings (any relevant ICT courses)
• NDPR Awareness Certificate

Mandatory Certifications

• CompTIA A+
• CompTIA Network+
  

Residence: Kano, Jigawa or Katsina