Main Responsibilities 

• Execute all IT and Information Systems-related activities in alignment with the company’s policies and strategic guidelines;
• Provide first-line technical support to all users, ensuring quick response and resolution of incidents and service requests;
• Escalate unresolved technical issues to second or third-line support following internal procedures;
• Ensure proper documentation of incidents, resolutions, and preventive measures;
• Manage the inventory of IT assets (hardware and software) on-site;
• Monitor and maintain local IT infrastructure, including Wi-Fi access points, printers, time & attendance systems, and desktop/laptop configurations;
• Install, configure, and update standard business applications and operating systems;
• Ensure backup and recovery procedures are followed correctly;
• Collaborate with corporate IT and participate in the planning and execution of IT-related projects locally;
• Propose and implement improvements to ensure continuous service optimization;
• Ensure adherence to IT security policies and assist in awareness initiatives.

Functional Areas Covered

• User Support (Helpdesk) - Incident logging, diagnosis, resolution and communication with users;
• Hardware Maintenance - Laptops, desktops, printers, mobile devices;
• Network Connectivity - LAN/Wi-Fi troubleshooting, local routers/switches supervision;
• Peripheral Systems Support - Biometric time clocks, POS systems, plotters, scanners;
• System Updates & Patch Management - Windows OS, Antivirus, firmware updates;
• Onboarding & Offboarding IT Setup - User accounts, permissions, email configuration;
• Local Project IT Support - Assist implementation of IT infrastructure for new operations or camps.

Job Requirements and Competencies Profile

• Bachelor’s Degree in Computer Engineering, Information Technology or similar;
• 2–3 years of experience in IT support, systems administration or equivalent;
• Hands-on experience with Microsoft Windows, Office 365, basic networking;
• Familiarity with ticketing systems and remote support tools;
• Fluent in English (mandatory);
• Strong communication and interpersonal skills;
• Ability to work independently in remote areas;
• Problem-solving mindset with a service-oriented attitude;
• Availability for travel to different project locations.

Location: Democratic Republic of the Congo